T-Mobile has recently announced a multi-year partnership with artificial intelligence giant OpenAI, aiming to completely reshape user experience by developing a new AI-driven customer service platform. This remarkable collaboration not only showcases the immense potential of AI in business applications but also heralds the future direction of telecommunications services. In today's business landscape, generative AI has become a significant application in the customer service sector, second only to programming and marketing. The IntentCX platform launched by T-Mobile will fully leverage OpenAI.

Salesforce has signed an agreement to acquire AI customer service platform Airkit.ai. Airkit.ai will become a part of Salesforce Service Cloud. The acquisition is expected to be completed in the second half of Salesforce's fiscal year 2024. Adam Evans, co-founder and CTO of Airkit.ai, will lead the Airkit.ai team. This acquisition will not affect Salesf